Training

Use the links below to view appropriate trainings and other resources.

A Culture of Service; A Commitment of Excellent Service in Today’s Higher Education Environment.

Join us in discussing how we can actualize a comprehensive environment of service provision for all that encompasses Radford University. This two-hour session will assist us with

  •          Understanding what customer service really means
  •          What role it plays in higher education
  •          How “service” needs must adapt to the changing landscape of our audience, including generational differences

Let us begin the movement together, assessing how we can merge processes, collaborate with departments and form best practices to build a culture of service.

Who should attend:  We encourage any employees that deal with students directly to attend.  However, as we are all part of the University Family, all are welcome.

Schedule:

Thursday, July 6th 1:30 to 4:00                    HR Conference Room

Monday, July 10th 1:30 to 4:00                    HR Conference Room

Tuesday, July 18th 1:30 to 4:00                    HR Conference Room

Monday, July 24th 1:30 to 4:00                    HR Conference Room

Wednesday, August 16th 1:30 to 4:00        HR Conference Room

Wednesday, September 13th 1:30 to 4:00             HR Conference Room

Registration:

Please register through the VLC at the following link. https://covlc.virginia.gov//DL.aspx?id=DB9D077A2FD6411B90FE62CA998974B5 or by accessing the VLC at the HR Training website.

Supervisor's Toolbox

While these trainings are not required, they are helpful for all supervisors to complete. For additional information and forms for new employees and separations/transfers, visit the forms for supervisors page.

Presentations and Training Material