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Frequently Asked Questions

General FAQs

Q. What sites can use the Content Management System?

A. Academic and administrative departmental sites can move into the Content Management System. Individual faculty sites, student organization sites and club sites are not eligible to use the Content Management System.

Q. How can I move my website into the Content Management System?

A. Whether you are moving your existing website into the content management system or requesting a new site, the process is the same.

  1. Choose a web contributor(s). The web contributor(s) will be the individuals performing the majority of the work on the website.
  2. Have the web contributor attend “The New Radford.edu” training.
  3. Submit the Website Initiation Form. You will receive this after you attend training.
  4. Meet with a member of the Web Communications Team for a consultation (if necessary).
  5. Migrate and/or create new content within the CMS.
  6. Tell Web Strategy and Interactive Media when the site is ready to go live. Web Strategy and Interactive Media will review your site for accessibility, usability, and adherence to university guidelines. Please allow up to 10 days for this step.
  7. Make any suggested changes.
  8. Go live!

Q. How do I get an account in the Content Management System if my department or unit already has a site?

A. There are several steps:

  1. Make sure that your dean, director or department head agrees that you are the person who will be working on the website for your department or unit. There are a limited number of seats in the system so be sure that you are the appropriate person to have an account.
  2. Sign up for CMS training by visiting the Training Calendar
  3. After you have been certified as having finished training, you will be emailed a Content Management System Account Request form. Fill out that form and have your dean, director or department head sign it.
  4. Within 3 days, you will receive an email with information on how to log into your account.

Q. I don’t know where to login to edit my site! What should I do?

A. If your site is not yet live, refer to the email you received when your CMS account was set up. If your site IS live, refer to the email you received when your site went live.

Q. What’s my login?

A. The CMS uses the same login that you use for email, MyRU, etc.

Q. How many template options are there?

A. Administrative departments should use one of the three templates provided specifically for administrative departments.  Colleges should use one of the three templates provided for colleges. Academic departments should use one of the two templates provided for academic departments.

Q. The URL for my website is too long. How do I get a shorter one?

A. Fill out the Short URL Request Form to request a vanity URL. Include the desired URL. PLEASE NOTE: the format for URLs is www.radford.edu/yourURL.

Q. Where do I find web guidelines?

A. Visit the Web Guidelines page.

Q. If I want a form on my site, what do I do?

A. Please contact your Web Liaison. If you don’t know who that is, refer to the email you received when your CMS account was set up. Please allow two weeks for forms to be set up for you.

Q. There is content that I would like on my website that is already on another department’s website. Can I use that content? If so, what do I do?

A. Yes, you can use that content. The CMS provides a “reference” tool. Referencing means you literally pull in content that resides on another department’s website. If that department makes a change to that content, the change is automatically made to your website’s content. This element helps eliminate outdated content.

Q. Is there a library of stock images I could look through for use on my website?

A. Currently, there is no library of stock images for you to look through. However, please contact the university photographer, Lora Gordon (831-7769), to discuss your photography needs.

Training FAQs

Q. Why do I have to go to training? I’ve been editing websites for years!

A. The content management system has been designated as a sensitive system for auditing purposes; therefore, it is required that anyone with an account attend content management system training. This is a requirement that cannot be waived.

Site Review FAQs

Q. How long will it take you to review my site?

A. Please allow up to 10 working days for your site to be reviewed by Web Strategy and Interactive Media. Please remember that we will be sending back changes and allow yourself time to make those changes. If your site needs to go live by a specific date, it is a good idea to submit it for review a month in advance of that date to ensure enough time for review and potential changes.

Q. Why does it take 10 days to review?

A. We review the entire site for a variety of things, including accessibility, adherence to web guidelines and usability in different browsers. Remember, your site may not be the only site in review, which is why we require 10 days to complete individual site reviews. Rest assured that if we finish sooner than within 10 days, we will send you our revisions immediately.

Going Live FAQ

Q. My site is live but my old pages are still showing up in search results. What should I do?

A. The only way to prevent your old pages from showing up is to delete them. You can contact the Help Desk at 7500 if you don’t know how or can’t delete them. Be sure to say that you would like your old website to be disabled.

Support FAQs

Q. I forgot how to edit a component! What should I do?

A. Before calling Web Strategy and Interactive Media, check out the Knowledge Base. There are many helpful links there, as well as videos that exist to help you use the CMS.

Q. I have a technical problem. What should I do?

A. Call the Help Desk at 7500 or submit a Help Desk ticket online.