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Laken Dillow Rickey joined the Marketing and Communication team in October 2020. She provides support in managing the website of Radford University, and serves as a consultant to campus partners by providing a strategic approach to website content, layout and design. She uses web best practices in SEO, Google Analytics, and accessibility to help strengthen the university's brand digitally. Creating an inviting and user-friendly website experience is something she strives for in her work.

Laken is an alumna of Radford University where she obtained a B.F.A. with a concentration in graphic design and minor in marketing.