Student Health Services

For Medical Advice and Assistance

Non-life threatening related health questions, call FONEMED, the 24-hour, 7 days a week, toll-free number to speak to a registered nurse at 1-866-205-2164.

Please note: FONEMED’s average wait/callback time to speak with a nurse is 12 minutes; calls are prioritized based on symptoms. This service is not intended for use in the event of a life threatening issue or injury.

FoneMed is intended to be a “triage” service for recommendations regarding; over the counter medications, symptom relief, and advice on whether or not to seek medical attention for non-severe symptoms.

Radford University Student Health Services does not provide after-hours emergency services. Students with urgent health needs should utilize the following services:

Call 911 for serious medical issues.

For emergency room services:

• Carilion NRV Medical Center Emergency Department
  540-731-2000
  2900 Lamb Circle
  Christiansburg VA, 24073 
• LewisGale Hospital Montgomery
  540-951-1111
  3700 South Main Street
  Blacksburg VA, 24060
• LewisGale Hospital Pulaski
  540-994-8100
  2400 Lee Highway
  Pulaski VA, 24301

For Non-Emergency Urgent Care Services:

• Contact the CVS Minute Clinic
  540-731-9534
  31 W. Main Street
  Radford VA, 24141
• Contact Carilion Velocity Care
  540-382-6000
  434 Peppers Ferry Rd NW
  Christiansburg VA, 24073
• Contact Carilion Velocity Care
  540-961-8040
  215 Gilbert Street
  Blacksburg VA, 24060
• Contact Med Express
  540-381-2745
  100 Spradlin Farm Drive
  Christiansburg VA, 24073

MyChart is an electronic way to view your appointments, results, and send messages to your provider. First, you must be an established patient of a Carilion office or Radford University Student Health Provider.  Then, you will need to request a MyChart activation code. 

Already have MyChart? Access your MyChart.

Make sure to download the app on your iPhone or Android device. 

HEALTH RECORD FORMS:

Health records and required health information can be found in the Admitted Students Checklist.

For additional information about health records, please contact the Office of Admissions at 540-831-5371 or visit the Health Record Form information page. For Medicat or Student Health Form related questions please email healthrecords@radford.edu.

Immunization Records:

If you started at Radford University in the Fall 2018 semester or later,  you can obtain your immunization records through the Admission’s Office by emailing  healthrecords@radford.edu  Please include the year you entered Radford University in the email.

If you entered Radford University before the semester of Fall 2018 you will need to complete the Authorization to Release Protected Health Information [PDF] form and either email the form to rush@carilionclinic.org or fax  it to 540-831-6638.  Please note:  Student Health keeps immunization records for 10 years and then it is destroyed.  Example:  If you started Radford University Fall 2015 your immunization record will be destroyed at the end of Fall 2025 semester.  

• Can I get an Absence Note for class?
  No generic "seen and treated" notes will be issued to students from the Student Health Center. The Student Health Center will issue absence notices to students only if it is evident to the clinical provider that the student should not be in class due to illness. In all other circumstances, students should communicate directly with their professors about their absences from class due to illness, or other reasons for which they are requesting special consideration.

  Note: When the Student Health Center or the Office of the Dean of Students agrees to issue absence notices to students or faculty, these notes do not excuse the absence, nor do they guarantee the student will be permitted to make up tests or other missed assignments. Only the student's professors can make those decisions. The absence notice simply documents that the student's illness or other circumstances indicate that they are unable to participate in class for the time period designated.

• What if I become ill when the Student Health center is closed? What services are available?
  Student Health Center provides a 24-hour, 7 day-a-week, toll-free telephone service which will put the you in touch with a Registered Nurse (RN). The number for this service is: 1-866-205-2164.  This RN will assess health/medical problems and medical advice or offer appropriate referrals.  Reports of all calls are faxed to the Student Health Center and reviewed by the nurse will follow-up as needed (provided the student leaves his or her name and telephone number). 
  
  The local emergency department is located in the New River Valley Medical Center, another Carilion Clinic facility, and is less than 5 miles from campus.  The phone number is 540-731-2000.  There is an on-campus and a community EMS; both with excellent response time.
• Will my insurance cover visits to the health center?
  Student Health does not provide third party billing.  Fees at the Health Center are greatly discounted. There is no charge for a routine office visit, however certain procedures incur a fee (ex. nail removal, cryo or simple wound repair will have a fee as listed in the office).  Labs drawn to be completed at outside reference lab will also incur a fee.  Students are asked to pay at the time of service.  They may use MasterCard, Visa, Discover, RU Express, American Express, cash, or personal checks.  Students are given an encounter form with diagnosis at the end of each visit.  These may be filed by the student with their insurance company for possible reimbursement.  A copy of your insurance card as well as a $5.00 veni-puncture/handling fee will be collected at check out.
  
  If lab work to be completed at an outside reference lab is ordered at Student Health, students have a choice of payment options:
  
  The student may pay directly to Student Health (prices are discounted)
  The student may elect to have the reference lab bill their insurance. The student must provide their insurance card at the time the lab work is drawn. If insurance does not pay, it will be the student's responsibility. The Student Health Center discounted prices will not apply after insurance is billed. The Student Health Center will charge a $5.00 veni-puncture/handling fee that is the student's responsibility.
  
  It is recommended that students have their insurance information with them on campus in case of emergencies and referrals for specialty care.  ** Parents/guardians are advised to contact their insurance company about coverage in the Radford area**
• Is health insurance available to student through the university?
  No, there is not a student health insurance option at Radford University at this time.
• Are there certain days that the Student Health Center is closed?
  The clinic is closed on all university acknowledged holidays.  During inclement weather, Student Health Services is open with limited capacity.  If the University is CLOSED Student Health will be open for in person appointments beginning at 10 a.m. until 2 p.m.  Virtual appointments are also available during that time as well as before and after in person hours.  Student Health staff will monitor voice mail on inclement weather days beginning at 8:30 am. 
• How can I take responsibility for my healthcare needs?
  • Visit the student health center and pick up a Student Health Center brochure which lists services and contact information.
  • It is important for you to know your own health history:  allergies to medications and foods, significant family medical history, medication list (including doses, frequency, and purpose).
  • Make sure you carry a copy of your health insurance card with you at all times, and that you know what coverage you have and how to contact the insurance company.
  • Make sure you have turned in your Health Record form to Admissions.  (For pertinent medical history, attach copy of records from the treating physician.) 
  • Make sure to have basic first aid supplies: digital thermometer, band-aids, cold and sinus medication, over the counter medications that have worked for you in the past, chemical cold pack, acetaminophen, ibuprofen, etc.
  • When you make an appointment with student health center be prepared to provide the following:  describe symptoms, duration and severity of symptoms, any medications taken, temperature, etc.  Try to have your class schedule available when scheduling an appointment.
  • It is recommended that you obtain the flu immunization.  Student health will evaluate and treat numerous students with acute influenza during flu season which usually appears during the most academically intense and stressful periods of fall and/or spring semester. 
     
  • Reminder: If you desire any information to be released to anyone about your healthcare or treatment, you must sign a release form at student health for EVERY visit you want discussed with someone other than yourself.